CYBERSMART IS CYBERSTUPID !!!

Worst service provider of any kind that I have EVER dealt with.

STAY FAR FAR FAR AWAY!!!!!!

EVEN ONCE YOU ARE FEED UP WITH THEIR LACK OF SERVICE THEY WILL SPITE YOU AND NOT RELEASE YOU TO NEW ISP.

Decided to cancel as they migrated my VOIP to another service provider without notifying me - as a result my VOIP was cut off, but I only found out when I reported a “fault” on my side. Prior to this I have twice asked for assistance when my fiber line had gone down. I was told on both occasions to “call out an IT guy” - which I did and paid for , only to be told that it can only be fixed by the ISP via remote access. On calling Cybersmart again on one of these occasions the technician rep**** that he will assist but only “just this once”

Today 2 June I am fuming as I gave notice to migrate to new ISP on 18 April with new contract start date 1 June. I even had to request the reference number for cancellation as this was never sent. New ISP unable to connect as Cybersmart has not released the line, despite me calling 3 times in the week prior to switchover to confirm release date, and that all is in order. They **** to me yesterday 1 June stating that line has been released, and then again later stated that it was released at 10:10am. I directed my frustration at Openserve, only to find out that the line at Cybersmart has still not been released, and is only scheduled for release on 10 June. I have been **** to by multiple staff members. Each will say that they will call back - no one calls back. In the meantime, I am being sabotaged by a useless, clueless nonservice provider as I have been unable to work and cancelled multiple meetings. I work from home, and my kids are mid exams writing coding with no internet access despite all my efforts to ensure that there is no interruption in services.