Cybersmart have compromised the security and safety of my family

I have in the last week asked twice for the password to my router. I have had one response containing a document that has no password in it. I have this document already. I also phoned today but the telephone experience was terrible half the time the operator could not hear me and in the end the call was dropped. No one phoned back.

I need the password so that I can setup my home security system to be accessed via wifi and remotely. I also require an additional SSID for business purposes and the ability to add home smart devices to 2.5ghz band. These devices directly assist in ensuring the wellbeing of aged and disabled family members in my home by automatically switching on lights etc at night. By NOT providing me with my router password Cybersmart are directly responsible for compromising the security of my home and safety of my immediate family.

Quite frankly your service right now is terrible to non-existent and I am not at all pleased. I want someone to phone me and I want my answers to my questions. If I dont get what I want besides cancelling this service I will make sure the entire world knows about this incident on every social media channel available to me.