CYBERSMART are ******** and *******

We moved into a new house and app**** to cybersmart for fibre. The fibre line belongs to openserve.

We received our router weeks after placing the order. Then we enquired on when the installation will be done on the router as there is a TP on the wall but there is no ONT installed, thus the line cannot be active. So they dropped the router and started charging me without the line being activated or the order being placed for Openserve to install the ONT. It took almost 2 months of back and forth with technical departments and accounts. I did advise them that I will not pay for the internet when it is not active and one of their consultants advised that I will only be charged when the router is active and that they can see on their side that the router is inactive. In the meantime, I have received 2 bills from them and a final notice of account. They charged me for 2 months and the router is still in its box never been opened or used and my line is still inactive.

I have spoken to their accounts and asked them to terminate my contract and come fetch their router and then they advised me that I need to pay a cancellation fee of R 2875.00 as the fibre was installed and the line was active. Which is not true. The line was NEVER active and the fibre ONT was never installed. I am still sitting without internet. I also told them to come and see for themselves that it has never been done. They advised that according to Openserve/Telkom (same company) it is installed and active. We never even had a technician or even any communication from openserve, let alone a installation.

I don't even want to know how many people got ****** like this.

Stay AWAY from CYBERSMART!!