PR
Pierre R
1 reviews | Active since Jul 2019
30 Jul 2019, 13:33
Cybernotsosmart
Hosting with Cybersmart is such a bad idea. Our hosting has been faulty for 22 hours. At 11:30 I made the 2nd phone call for the day and was told my ticket is being placed in a 1 hour priority queue. I phoned again at 12:33 and held on until 13:05 before an agent answered. Suddenly they found there is a problem and they are escalating it. I was promised a callback in 10 minutes. It's now 30 minutes later and no call back yet. No surprise there. And the hosting is still broken. No surprise there either. If possible I will update this review with the outcome.
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Pierre R's updateReviewer Update
30 Jul 2019, 14:04So I ended up calling back, not getting the promised callback from Cybersmart. I was told they are aware of the problem and don't know when it will be fixed. This was going from bad to worse quite quickly. I asked to speak to a manager and was asked to hold. It's about 15 minutes later and I'm still waiting for that manager to call me. 25 minutes and I give up.
PR
Pierre R's update30 Jul 2019, 14:04
Reviewer Update
So I ended up calling back, not getting the promised callback from Cybersmart. I was told they are aware of the problem and don't know when it will be fixed. This was going from bad to worse quite quickly. I asked to speak to a manager and was asked to hold. It's about 15 minutes later and I'm still waiting for that manager to call me. 25 minutes and I give up.