Cybermart: Stay far far away from this company- they are as bad as Telkom!

We chose Cybersmart for our fibre internet, as most of our street uses them. I stupidly did not read the bad reviews first, but trusted that our suburb was happy with them. My Mistake! They are as bad (if not worse) than Telkom. They are small and can not handle when many calls come in, this week i have spent about 3 hours on the phone to them- most of the time on hold, "you are caller number 44 in the queue". etc etc... shocking wait. Their staff are very friendly but unable to assist with anything. Managers never call back or assist with dealing with a problem. Since our initial set up, they have failed to send their technical log in details that we required to set up our own router. This is despite sending about 25 emails about it. Unable to help. Unwilling to help.

Then their system crashes a few times already it seems in the first month. everyone else in the street has their fibre back up and running, but ours isn't. so we call, log errors, call again, log it again etc etc.. They send someone out to look at it after 3 days, and then still not fixed. Then I had an appointment with them for 9am this am, its now 3pm and no one has turned up. They apparently are re-scheduling but failed to mention/check with me. who know if it will ever resolve itself. They are really a bad company and I am going to cancel my service and go to another Fibre Provider.