Cyberdumb

Fellow Cybersmart ( https://www.facebook.com/Lightspeedcpt ) clients, here is an interesting little story for you: Cybersmart decided to update their billing system, and in so doing cancelled my night data and bundled it with my anytime data – thus instantaneously pushing me over my CAP by 52GB. Upon phoning them 3 times and sending 2 mails, I was first told that I need to purchase top up data, and then when articulating my concerns to them, was told that the matter has been referred to accounts, which unfortunately only open on Monday. I cannot imagine that I am the only customer with this issue. Cybersmart must be profiting hugely from emergency top ups, yet I see no mention of this clear error on any website, and have received no answer on the emails I sent 18 hours ago. Trust: 0 Customer Service: -10 Goodbye Cybersmart.