Cooeee...is there anyone there who knows what they

Over 6 weeks ago I app**** online for Cybersmart to be my FTTH ISP and for my Telkom landline to be ported to them. After a confirmation email and SMS, I thought everything was proceeding as planned. 2 weeks later, not having heard from them, I phoned and was told that there was no record. I was them emailed forms which I completed. Another week passed and I phoned again...to be told they could not find my application. Finally at the end of a month I was up and running with FTTH. Understandably very underwhelmed at the service, I asked to speak to a Manager, which I was never able to do. The battle resumed to get my line ported. Sadly repeat emails of the documents required have gone no further than requests for the same docs already sent. My sense is that, while willing, nobody talks to anyone else and nothing is recorded for future use. So I repeat..cooee? Is anyone going to take responsibility for delivering my service?