Complacent CyberDull Customer Care

Extremely disappointing customer service. I sent through an email cancelling their service on 23 February 2023 as soon as I received the invoice for the next billing period. I was involved in an accident and, I've been busy sorting that out. An email was sent to me with instructions for me to cancel. But, I did not see it as this is an email I use specifically for CyberSmart. The company could not even call to ask why I'm not interested in their services. Seems they are not interested in their clients. Just their money. They were aware that I wanted to cancel yet, they processed a debit order, that too, for more than the invoiced amount. They are interested only in people's money. They should not be calling us clients because, businesses care for their clients. They clearly do not. Phoning them is fruitless. Their consultants are like parrots; don't expect them to take any initiatives. Their favourite phrase is, "I understand", most probably because that's all they say all day. It seems they are terribly used to having clients cancel on them, hence their complacency. Save yourself the trouble. You'll have better customer care from any other service provider.