Communication breakdown resulting in the worst custome experience

Absolutely dissappointing service from Cybersmart, make sure you have backup LTE before you go with there fiber network at an apartment block, its well priced but the service is a shocker when things go wrong, we have been experiencing outages at several apartments for the last 2 weeks at an Apartment block in Cape Town, The Sentinel. Instead of fixing its rack fibre infrastructure at the building they want to charge, R750, each apartment for early callouts, average lead time for a callout if your internet is down is 7 days, yes 7 DAYS!!!!!!!!!! Still busy trying to get Cybersmart to come out and fix its infrastrucure at the building without success :(