NT
Nicole T

1 reviews | Active since Aug 2016

27 Jun 2017, 09:51

Charged over R3000 for services I have not yet received!!!!!!!!!!!!!!!!!!!!!!!!

<p>Let this be a warning to anyone considering signing up to Cybersmart......DON'T!!!!!!</p> <p> </p> <p>They lie about their charges on their website (I was told when I called to sign up that I would be charged R999 for a wireless router and VoiP phone)....I received an invoice of R2000?!!!!!!</p> <p> </p> <p>I also received an invoice for services rendered for the month of June.....to this date I still do not have fibre connectivity in my home.</p> <p> </p> <p>I contacted their accounts department regarding my dispute of the 2 invoices (3 times in the past 2 weeks!) and not a single person has bothered to contact me to discuss. Furthermore, I have signed a debit order form IN GOOD FAITH believing that they were actually a reliable service provider and they have now debited my account over R3000 for services that I have not yet received (this has been going on for a month now!!!!)</p> <p> </p> <p>It appears that Cybersmart really doesn't give a **** about it's customers...they don't care....they have your debit authorisation form which has to be completed in order to sign up for their services....so they simply deduct money from your bank account every month without any concern.</p> <p> </p> <p>I WILL NOW BE REPORTING CYBERSMTART TO THE NATIONAL CONSUMER COMMISSION FOR INVESTIGATION AS THEY ARE **********LY REPRESENTING AND CHARGING FOR SERVICES THAT THEY HAVE NOT PROVIDED!!!!!</p>

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