Bad experience at every turn

I moved over from Telkom LTE to lightspeed home fiber- the only ISP available in our apartment block. What a mistake!

Bad service as they wont respond to emails for weeks on end, they provide you with incorrect documents with other customers details. The only functioning part of the company is accounts (of course) so they will bill you without fail even when the service you pay for barely functions.

Since installation has taken place, approximately 2 weeks we have had downtime on 4 separate occasions. The latest started at 2 pm and is still ongoing a day later, when you call they promise that technicians are on their way and it will be resolved shortly - they are not. They will also promise that if it remains down over night they will email you to inform you - they won't. I work from home so I actually directly lose money when i'm not online.

My final word of advice if you can avoid them, stay with your current ISP, even telkom was miles better!!