Arrogant Cybersmart - better than the rest of us

You would think that in the crazy times we now find ourselves, companies would stop & give serious thought to their policies - how they operate & conduct themselves> This week I called with the intention of speaking with a member of Cybersmart's senior management team - sadly I was disappointed. The only way of communicating with Cybersmart is through one of their many call center options - there isn't an option to call a receptionist or switchboard operator directly. When I requested, through one of the call center options, to speak with a senior member of their management, I was told that they don't take calls - they won't speak with their customers. I was asked to leave my contact details & someone would call me back - needless to say I'm still waiting. It's just amazing how arrogant this company is - they are of the opinion that it's beneath them to engage with us ordinary people. Cybersmart can be assured that the next call that I make to them will be when I select their cancellations option.