Based on recent customer reviews, Ctrack SA is drawing heavy criticism around billing and account administration rather than the tracking technology itself. Customers report continued debit orders after cancellation, disputed settlement letters, cancellation fees despite faulty units, and adverse credit bureau listings. Many describe unreachable Customer Care, calls answered instantly by Sales but dropped in support queues, and promised technician callbacks that never happen. Faulty units, dead app or Crystal website logins, and missing battery disconnection alerts feature often. A minority praise reliable ignition alerts and solid vehicle monitoring.
Replied to 94% of negative reviews
Reply time on negative reviews: 45h 36m
TrustIndex
2.7
Ranking
#8
in Security
Reply Time
43h 2m
NPS Score
-72
Recommended: Unlikely
Replied to 94% of negative reviews
Reply time on negative reviews: 45h 36m
Nov '25 - Oct '26
Frequently Asked Questions About Ctrack SA
What do customers say about Ctrack SA?
Based on recent customer reviews, Ctrack SA is drawing heavy criticism around billing and account administration rather than the tracking technology itself. Customers report continued debit orders after cancellation, disputed settlement letters, cancellation fees despite faulty units, and adverse credit bureau listings. Many describe unreachable Customer Care, calls answered instantly by Sales but dropped in support queues, and promised technician callbacks that never happen. Faulty units, dead app or Crystal website logins, and missing battery disconnection alerts feature often. A minority praise reliable ignition alerts and solid vehicle monitoring.
Is Ctrack SA trustworthy?
Ctrack SA has a TrustIndex of 2.7 out of 10 on Hellopeter, based on 18 reviews in the last 12 months. They reply to 94% of negative reviews, typically within 45 hours 36 min. Hellopeter has tracked Ctrack SA across 339 total reviews. How is the TrustIndex calculated? →
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2019
Bad dashcam
vening Tracker This dashcam unit is still not working it only does the following: Seatbelt Harsh breaking Fast excelaration Doesn't do the following: Speed limit Speed violation Stop sign detection Stop sign violation Lane drifting Tailgating Any of the distracting violations • Smoking • Cellphone • Drinking • Yawning • Distraction Identify driver It keeps on saying cammera mounted incorrectly. Previous device kept on saying off line. Live veiw function do not work does not matter where you are for signal it only plays 2 sec of live material and then freeze the live view. I can not pay for a service that ain't working right and for what tracker is offering this is mediaocre. Nothing more than a standard dash cam with an SD Card. PLEASE GET YOUR SUPERVISOR OR MANAGEMENT TO GIVE ME A CALL TO REMOVE DEVICE AND CANCEL THE SERVICE AS IT NOW HAS BEEN 16 DAYS WITH 2 DIVERGENT DEVICES THIS PRODUCT IS NOT FULLY FUNCTIONAL. I WOULD NOT RECOMMENDED ANY ONE TO USE THEY'RE DASHCAM SERVICE'S. Jacques ***
1 reviews | Active since Jun 2019
Bad dashcam
vening Tracker This dashcam unit is still not working it only does the following: Seatbelt Harsh breaking Fast excelaration Doesn't do the following: Speed limit Speed violation Stop sign detection Stop sign violation Lane drifting Tailgating Any of the distracting violations • Smoking • Cellphone • Drinking • Yawning • Distraction Identify driver It keeps on saying cammera mounted incorrectly. Previous device kept on saying off line. Live veiw function do not work does not matter where you are for signal it only plays 2 sec of live material and then freeze the live view. I can not pay for a service that ain't working right and for what tracker is offering this is mediaocre. Nothing more than a standard dash cam with an SD Card. PLEASE GET YOUR SUPERVISOR OR MANAGEMENT TO GIVE ME A CALL TO REMOVE DEVICE AND CANCEL THE SERVICE AS IT NOW HAS BEEN 16 DAYS WITH 2 DIVERGENT DEVICES THIS PRODUCT IS NOT FULLY FUNCTIONAL. I WOULD NOT RECOMMENDED ANY ONE TO USE THEY'RE DASHCAM SERVICE'S. Jacques ***
1 reviews | Active since Jun 2026
Three days later – still no resolution. Please cancel and collect your unit.
This is a follow-up to the review I posted three days ago regarding the issues with my Ctrack account, the non-functional app, and my inability to reach Customer Care. Since that review, exactly one person from Ctrack has contacted me. I was told that a technician would call me back to look into the tracker and the app access. That call never came. Three days have now passed with no further communication from anyone at Ctrack. At this point I have lost confidence that this is going to be resolved. After several years as a paying customer, multiple faulty units, roughly 10 months of paying for a service that has not been working on my side, and now an unkept promise of a technician callback, I am done. I no longer want this service. I would like to formally request the following: - Cancellation of my Ctrack contract and debit order, effective as soon as possible. - Arrangement for a technician to come and remove / collect the Ctrack unit from my vehicle. - Written confirmation of the cancellation and of any final account balance. I would appreciate it if someone with the authority to action a cancellation - not another "a technician will call you" message - could contact me directly. I am happy to provide my account details via private message on this platform. Thank you.
1 reviews | Active since Jun 2026
Three days later – still no resolution. Please cancel and collect your unit.
This is a follow-up to the review I posted three days ago regarding the issues with my Ctrack account, the non-functional app, and my inability to reach Customer Care. Since that review, exactly one person from Ctrack has contacted me. I was told that a technician would call me back to look into the tracker and the app access. That call never came. Three days have now passed with no further communication from anyone at Ctrack. At this point I have lost confidence that this is going to be resolved. After several years as a paying customer, multiple faulty units, roughly 10 months of paying for a service that has not been working on my side, and now an unkept promise of a technician callback, I am done. I no longer want this service. I would like to formally request the following: - Cancellation of my Ctrack contract and debit order, effective as soon as possible. - Arrangement for a technician to come and remove / collect the Ctrack unit from my vehicle. - Written confirmation of the cancellation and of any final account balance. I would appreciate it if someone with the authority to action a cancellation - not another "a technician will call you" message - could contact me directly. I am happy to provide my account details via private message on this platform. Thank you.
1 reviews | Active since Jun 2026
Long-standing customer struggling to reach Customer Care – callback requested
I have been a Ctrack customer for several years and am writing this review because I have run out of ways to get hold of someone who can actually help me. Over the years I have had to request multiple tracker reinstallations, as the units have consistently developed faults within roughly six months of being fitted. I accepted this as part of the service, but it is now approximately a year since my last tracker was installed, and I have only recently realised that the system on my side is no longer functioning properly: - The Ctrack app and website do not work for me. When I attempt to reset my password, I am told my credentials cannot be found. - When I did manage to log in, the platform displayed my vehicle's location from several months ago, not its current position. - My car beeps each time I get in, but I recently found whether I press the alarm button or not, the tracker does not appear to be doing anything. In short, I have been paying my monthly subscription for roughly the last 10 months without any working service on my side. I have tried to resolve this through the support line on six separate occasions. Each time I select Customer Care, I receive a message saying all agents are busy, and the call is automatically ended. When I select Sales, however, my call is answered within seconds. On my last attempt I asked the sales consultant to please transfer me to someone in Customer Care, and explained that if this is not resolved I will have no choice but to cancel my debit order, as I cannot continue paying for a service that is not working. I would much rather resolve this properly than cancel. I am posting here in the hope that someone from Ctrack can reach out to me directly so we can sort out the account, the app access, and confirm whether the tracker in my vehicle is actually active. Please could a member of the Customer Care or Retentions team contact me at the number on my account. I will gladly provide my account details via private message.
1 reviews | Active since Jun 2026
Long-standing customer struggling to reach Customer Care – callback requested
I have been a Ctrack customer for several years and am writing this review because I have run out of ways to get hold of someone who can actually help me. Over the years I have had to request multiple tracker reinstallations, as the units have consistently developed faults within roughly six months of being fitted. I accepted this as part of the service, but it is now approximately a year since my last tracker was installed, and I have only recently realised that the system on my side is no longer functioning properly: - The Ctrack app and website do not work for me. When I attempt to reset my password, I am told my credentials cannot be found. - When I did manage to log in, the platform displayed my vehicle's location from several months ago, not its current position. - My car beeps each time I get in, but I recently found whether I press the alarm button or not, the tracker does not appear to be doing anything. In short, I have been paying my monthly subscription for roughly the last 10 months without any working service on my side. I have tried to resolve this through the support line on six separate occasions. Each time I select Customer Care, I receive a message saying all agents are busy, and the call is automatically ended. When I select Sales, however, my call is answered within seconds. On my last attempt I asked the sales consultant to please transfer me to someone in Customer Care, and explained that if this is not resolved I will have no choice but to cancel my debit order, as I cannot continue paying for a service that is not working. I would much rather resolve this properly than cancel. I am posting here in the hope that someone from Ctrack can reach out to me directly so we can sort out the account, the app access, and confirm whether the tracker in my vehicle is actually active. Please could a member of the Customer Care or Retentions team contact me at the number on my account. I will gladly provide my account details via private message.
1 reviews | Active since Feb 2021
Unauthorized debit order
Good day Can someone explain to me why so much money is debited in my account while m no longer a member. I request immediate refund and cancel my debit order Acc CLI*** Ref***0
1 reviews | Active since Feb 2021
Unauthorized debit order
Good day Can someone explain to me why so much money is debited in my account while m no longer a member. I request immediate refund and cancel my debit order Acc CLI*** Ref***0
1 reviews | Active since Oct 2022
Formal Complaint and Urgent Request for Settlement Paid-Up Letter
I am writing to formally lodge a complaint regarding the unacceptable delay and lack of communication concerning my settlement paid-up letter. On 05 March 2026, I sent proof of payment for the settlement of my account. On 10 March 2026, I sent a follow-up email to Letta Morgan requesting confirmation and the settlement paid-up letter. As of today, 16 March 2026, I have still not received any response, acknowledgement, or documentation from your office. This lack of service is extremely concerning, especially as I have been informed that my account was handed over to your legal department without any prior notification. As a result, my credit score has been negatively affected despite the fact that payment has already been made. I therefore request the following to be addressed urgently: 1. Written confirmation that my payment has been received and correctly allocated to my account. 2. Immediate issuance of my settlement paid-up letter. 3. Confirmation that my account status will be updated with all relevant credit bureaus to reflect that the account has been settled. 4. Confirmation that any legal action or collections related to this account will be withdrawn. If I do not receive a response within 48 hours, I will escalate this matter by lodging formal complaints with the National Credit Regulator and the relevant consumer protection authorities, as well as initiating a dispute with the credit bureaus regarding the incorrect listing. I trust that this matter will be resolved urgentl
1 reviews | Active since Oct 2022
Formal Complaint and Urgent Request for Settlement Paid-Up Letter
I am writing to formally lodge a complaint regarding the unacceptable delay and lack of communication concerning my settlement paid-up letter. On 05 March 2026, I sent proof of payment for the settlement of my account. On 10 March 2026, I sent a follow-up email to Letta Morgan requesting confirmation and the settlement paid-up letter. As of today, 16 March 2026, I have still not received any response, acknowledgement, or documentation from your office. This lack of service is extremely concerning, especially as I have been informed that my account was handed over to your legal department without any prior notification. As a result, my credit score has been negatively affected despite the fact that payment has already been made. I therefore request the following to be addressed urgently: 1. Written confirmation that my payment has been received and correctly allocated to my account. 2. Immediate issuance of my settlement paid-up letter. 3. Confirmation that my account status will be updated with all relevant credit bureaus to reflect that the account has been settled. 4. Confirmation that any legal action or collections related to this account will be withdrawn. If I do not receive a response within 48 hours, I will escalate this matter by lodging formal complaints with the National Credit Regulator and the relevant consumer protection authorities, as well as initiating a dispute with the credit bureaus regarding the incorrect listing. I trust that this matter will be resolved urgentl
1 reviews | Active since Oct 2022
Formal Complaint-Misleading settlement Information and Credit Records Issued
I am writing to lodge a formal complaint regarding my account and the misleading information I received from your representative. I was contacted regarding an outstanding balance that was negatively affecting my credit profile. During a telephone conversation with your consultant, Penelope, I was provided with a settlement quotation of R2230.90. I was clearly advised that if I paid this settlement amount, my account would be considered fully settled and the matter would be resolved. Based on this information, I proceeded with the payment in good faith. However, I have since discovered that my account has not been marked as settled as I was advised, and the issue affecting my credit record remains unresolved. This situation is extremely concerning because I re**** on the information provided by your representative when making the payment. I believe it is unfair and misleading for a customer to be told that a settlement will close the account, only to later find out that this is not the case. I request the following: 1. Written confirmation that my payment of R2230.90 is treated as a full and final settlement. 2. Immediate correction of my credit record with the credit bureaus. 3. A written explanation of why I was given incorrect information. Please treat this as an urgent matter. If I do not receive a response within a reasonable timeframe, I will consider escalating the complaint to the relevant consumer protection authorities.
1 reviews | Active since Oct 2022
Formal Complaint-Misleading settlement Information and Credit Records Issued
I am writing to lodge a formal complaint regarding my account and the misleading information I received from your representative. I was contacted regarding an outstanding balance that was negatively affecting my credit profile. During a telephone conversation with your consultant, Penelope, I was provided with a settlement quotation of R2230.90. I was clearly advised that if I paid this settlement amount, my account would be considered fully settled and the matter would be resolved. Based on this information, I proceeded with the payment in good faith. However, I have since discovered that my account has not been marked as settled as I was advised, and the issue affecting my credit record remains unresolved. This situation is extremely concerning because I re**** on the information provided by your representative when making the payment. I believe it is unfair and misleading for a customer to be told that a settlement will close the account, only to later find out that this is not the case. I request the following: 1. Written confirmation that my payment of R2230.90 is treated as a full and final settlement. 2. Immediate correction of my credit record with the credit bureaus. 3. A written explanation of why I was given incorrect information. Please treat this as an urgent matter. If I do not receive a response within a reasonable timeframe, I will consider escalating the complaint to the relevant consumer protection authorities.