Three days later – still no resolution. Please cancel and collect your unit.

This is a follow-up to the review I posted three days ago regarding the issues with my Ctrack account, the non-functional app, and my inability to reach Customer Care.

Since that review, exactly one person from Ctrack has contacted me. I was told that a technician would call me back to look into the tracker and the app access. That call never came. Three days have now passed with no further communication from anyone at Ctrack.

At this point I have lost confidence that this is going to be resolved. After several years as a paying customer, multiple faulty units, roughly 10 months of paying for a service that has not been working on my side, and now an unkept promise of a technician callback, I am done.

I no longer want this service. I would like to formally request the following:

- Cancellation of my Ctrack contract and debit order, effective as soon as possible. - Arrangement for a technician to come and remove / collect the Ctrack unit from my vehicle. - Written confirmation of the cancellation and of any final account balance.

I would appreciate it if someone with the authority to action a cancellation - not another "a technician will call you" message - could contact me directly. I am happy to provide my account details via private message on this platform.

Thank you.