Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Craft Homes is defined by strong individual agents and quick snag resolution. Customers consistently name consultants such as Zayd Walljee, Lorna Macala and Bridget Robertson, describing purchases and rental applications as smooth and well guided. A recurring counterweight is estate level management, where tenants at one development report prolonged power failures, unresolved maintenance and poor updates during a crisis.
Top Strengths:
- •Agent Professionalism & Service Quality: Named agents dominate the feedback. Customers describe Zayd, Lorna, Bridget, Gary and Christo as patient, knowledgeable and available after hours, often going beyond their brief to reassure anxious first time buyers and new tenants.
Replied to 100% of negative reviews
Reply time on negative reviews: 16h 10m
TrustIndex
8.9
Ranking
#2
in Property Developers
Reply Time
21h 55m
NPS Score
58
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 16h 10m
Nov '25 - Oct '26
Frequently Asked Questions About Craft Homes
What do customers say about Craft Homes?
Based on recent customer reviews, Craft Homes is defined by strong individual agents and quick snag resolution. Customers consistently name consultants such as Zayd Walljee, Lorna Macala and Bridget Robertson, describing purchases and rental applications as smooth and well guided. A recurring counterweight is estate level management, where tenants at one development report prolonged power failures, unresolved maintenance and poor updates during a crisis.
What is Craft Homes's biggest strength?
Craft Homes's biggest strength, according to Hellopeter's AI analysis, is Agent Professionalism & Service Quality. Named agents dominate the feedback. Customers describe Zayd, Lorna, Bridget, Gary and Christo as patient, knowledgeable and available after hours, often going beyond their brief to reassure anxious first time buyers and new tenants.
What are the most common complaints about Craft Homes?
The most common complaint about Craft Homes, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Agent level communication is praised as prompt and proactive, but tenants report silence from estate management during extended outages, generic updates in place of honest answers, and no acknowledgement of deposits or signed leases.
How does Craft Homes compare to other Property Developers companies?
Craft Homes scores 4.3 out of 5 on Hellopeter's AI analysis of service quality in Property Developers, compared to the Property Developers industry average of 2.9. Their strongest theme is Agent Quality (4.5); their weakest is Property Management (3.9). The top AI-rated Property Developers business on Hellopeter is Craft Homes (4.3). How is the AI Score calculated? →
Is Craft Homes trustworthy?
Craft Homes has a TrustIndex of 8.9 out of 10 on Hellopeter, based on 131 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 16 hours 10 min. Hellopeter has tracked Craft Homes across 221 total reviews. How is the TrustIndex calculated? →
Recent reviews (131)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2013
Great Service
CraftHomes has been phenomenal in the upkeep of the homes that have already been "lived in" - they are more than happy to come and do any small repair and they are always friendly while doing it!! Pleasure (Building Manager - WillowFalls) has been so helpful through all of mine and my husband's calls and it is truly appreciated🙌🏻
1 reviews | Active since Aug 2013
Great Service
CraftHomes has been phenomenal in the upkeep of the homes that have already been "lived in" - they are more than happy to come and do any small repair and they are always friendly while doing it!! Pleasure (Building Manager - WillowFalls) has been so helpful through all of mine and my husband's calls and it is truly appreciated🙌🏻
1 reviews | Active since Oct 2026
Zayd provided excellent service, making things happen for us even over the long weekend
Zayd provided excellent service, making things happen for us even over the long weekend. He also followed up after we moved in, which was a thoughtful touch.
1 reviews | Active since Oct 2026
Zayd provided excellent service, making things happen for us even over the long weekend
Zayd provided excellent service, making things happen for us even over the long weekend. He also followed up after we moved in, which was a thoughtful touch.
1 reviews | Active since Oct 2026
Zayd is an outstanding rental agent who consistently goes above and beyond the call of duty
Zayd is an outstanding rental agent who consistently goes above and beyond the call of duty. I have contacted him on numerous occasions, both during and after business hours, and he has always made time to listen, engage, and discuss any issues or concerns I may have. He provides objective advice, takes the time to understand different perspectives, and offers practical solutions that create a win-win situation for everyone involved. His professionalism, dedication, accessibility, and commitment to excellent customer service truly set him apart. Zayd is a great asset to the rental industry, and I sincerely appreciate his willingness to assist and his consistent efforts to ensure that matters are handled fairly and efficiently. I would highly recommend him to anyone looking for a reliable, approachable, and professional rental agent.
1 reviews | Active since Oct 2026
Zayd is an outstanding rental agent who consistently goes above and beyond the call of duty
Zayd is an outstanding rental agent who consistently goes above and beyond the call of duty. I have contacted him on numerous occasions, both during and after business hours, and he has always made time to listen, engage, and discuss any issues or concerns I may have. He provides objective advice, takes the time to understand different perspectives, and offers practical solutions that create a win-win situation for everyone involved. His professionalism, dedication, accessibility, and commitment to excellent customer service truly set him apart. Zayd is a great asset to the rental industry, and I sincerely appreciate his willingness to assist and his consistent efforts to ensure that matters are handled fairly and efficiently. I would highly recommend him to anyone looking for a reliable, approachable, and professional rental agent.
1 reviews | Active since Jan 2026
Very pleased with the work performed in the apartment
Very pleased with the work performed in the apartment. There were quite a few snags that needed fixing and Pleasure was a great help and pleasure to deal with. He kept me updated throughout and double checked all the snags listed to ensure it was fixed. Thankd again!
1 reviews | Active since Jan 2026
Very pleased with the work performed in the apartment
Very pleased with the work performed in the apartment. There were quite a few snags that needed fixing and Pleasure was a great help and pleasure to deal with. He kept me updated throughout and double checked all the snags listed to ensure it was fixed. Thankd again!
1 reviews | Active since Nov 2020
Great service from Merice
Great service from Merice! She is very helpful, explains everything in detail.
1 reviews | Active since Nov 2020
Great service from Merice
Great service from Merice! She is very helpful, explains everything in detail.
1 reviews | Active since Mar 2026
Willow falls
I love my apartment and as new owner I was assisted by Pleasure and his team with all my defects . They very patient and communicate well .The estate is safe and really child friendly. As a single mom this is a great home and would highly recommend
1 reviews | Active since Mar 2026
Willow falls
I love my apartment and as new owner I was assisted by Pleasure and his team with all my defects . They very patient and communicate well .The estate is safe and really child friendly. As a single mom this is a great home and would highly recommend