Based on recent customer reviews, CMH Group is drawing sustained criticism across its dealership network, including Volvo Fourways, Cape Town, Hatfield, The Glen and Mahindra Clearwater. Customers describe parts paid for upfront that never arrive, service bookings lost between the call centre and branches, repeat repairs that fail to resolve faults, and real difficulty reaching dealer principals or securing refunds. Several buyers allege misrepresented vehicle details at point of sale. Positive exceptions at CMH Westrand and Multifranchise Cornubia highlight attentive, knowledgeable staff who restored buyer confidence.
TrustIndex
1.9
NPS Score
-80
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About CMH Group
What do customers say about CMH Group?
Based on recent customer reviews, CMH Group is drawing sustained criticism across its dealership network, including Volvo Fourways, Cape Town, Hatfield, The Glen and Mahindra Clearwater. Customers describe parts paid for upfront that never arrive, service bookings lost between the call centre and branches, repeat repairs that fail to resolve faults, and real difficulty reaching dealer principals or securing refunds. Several buyers allege misrepresented vehicle details at point of sale. Positive exceptions at CMH Westrand and Multifranchise Cornubia highlight attentive, knowledgeable staff who restored buyer confidence.
Is CMH Group trustworthy?
CMH Group has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 24 reviews in the last 12 months. Hellopeter has tracked CMH Group across 377 total reviews. How is the TrustIndex calculated? →
Recent reviews (24)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2017
Follow-up: Service Quotation
Dear CMH Boksburg East Rand Mall, I requested a service quotation for my bakkie to be emailed to me, but I have received no feedback. Phumla also dropped the call while I was seeking assistance.
1 reviews | Active since Aug 2023
CMH Cape Town Took R22,341 for a Proton Part and 4 Months Later I Have Nothing
On 11 February, I ordered a TCU module for my Proton through CMH Cape Town and was required to pay the full amount upfront, which I did – R22,341. I was advised that the part would take approximately 30 days to arrive. Since then, I have followed up numerous times and was repeatedly told that the part was “on the way” or that they were still waiting for feedback. Today is 15 June – more than 4 months later – and I still have neither the part nor any meaningful update. When I finally called demanding answers, I was politely informed that Proton is no longer under the CMH brand. However, nobody could tell me where my part is, who is responsible for the order, or who I should contact. To make matters worse, I was simply given the same telephone number that I had already called. This is completely unacceptable. CMH accepted my order, took my money, and processed payment into their bank account. The fact that brand representation may have changed is not my problem as the customer. I paid CMH for a part that was promised within 30 days, and over four months later I have absolutely nothing to show for it. I am now: * R22,341 out of pocket * Without the part I paid for * Without any answers * Being passed from person to person with no accountability At this point, it feels as though responsibility is simply being shifted while the customer is left carrying the loss. I demand that CMH senior management urgently investigate this matter and provide one of the following immediately: 1. Delivery of the TCU module that was paid for in full; or 2. A full refund of R22,341. Four months without a part, an update, or a solution is unacceptable. I expect a response from someone empowered to resolve this matter rather than another excuse or referral. This situation has gone far beyond poor service and requires urgent intervention. document nr: 99CEPAAE1236
1 reviews | Active since Aug 2023
CMH Cape Town Took R22,341 for a Proton Part and 4 Months Later I Have Nothing
On 11 February, I ordered a TCU module for my Proton through CMH Cape Town and was required to pay the full amount upfront, which I did – R22,341. I was advised that the part would take approximately 30 days to arrive. Since then, I have followed up numerous times and was repeatedly told that the part was “on the way” or that they were still waiting for feedback. Today is 15 June – more than 4 months later – and I still have neither the part nor any meaningful update. When I finally called demanding answers, I was politely informed that Proton is no longer under the CMH brand. However, nobody could tell me where my part is, who is responsible for the order, or who I should contact. To make matters worse, I was simply given the same telephone number that I had already called. This is completely unacceptable. CMH accepted my order, took my money, and processed payment into their bank account. The fact that brand representation may have changed is not my problem as the customer. I paid CMH for a part that was promised within 30 days, and over four months later I have absolutely nothing to show for it. I am now: * R22,341 out of pocket * Without the part I paid for * Without any answers * Being passed from person to person with no accountability At this point, it feels as though responsibility is simply being shifted while the customer is left carrying the loss. I demand that CMH senior management urgently investigate this matter and provide one of the following immediately: 1. Delivery of the TCU module that was paid for in full; or 2. A full refund of R22,341. Four months without a part, an update, or a solution is unacceptable. I expect a response from someone empowered to resolve this matter rather than another excuse or referral. This situation has gone far beyond poor service and requires urgent intervention. document nr: 99CEPAAE1236
1 reviews | Active since Sept 2016
Purchase of a Pre-Owned car from CMH FOURWAYS
I purchased a used car from CMH Volvo fourways. After approximately 2 years we decided to trade the car in for a new one. Upon valuation we found out that the vehicle had been involved in an accident. I immediately brought it to the attention of Mr Artinson (director) and Mr Shaun van der Merve (dealer Principal). They did not inform me about the damages when the car was purchased. They denied knowing about the accident. I then sent them proof of the accident. Then they blamed the previous owner of the vehicle. This goes to show how ************ these people are. I tried on various occasions to get a face to face meeting with the director and the dealer Principal but they avoided it. I asked the them to replace the car and they said they couldn't find one, and tried to sell me a Cherry which I was not interested in.. These 2 where dragging there feet on this matter for too long and they where not interested. After a lot of emails they said that if I buy another car from them they wil they will give me a good trade in. When I decided on the car I want, from one of their dealership they gave me the worst trade in. I got a far better trade in at their competitor. The above mentioned people are bringing CMH name into disrepute., CMH used to be a reputable company but no longer. My advice to anyone doing business with CMH fourways to be wairy and make sure I'm are dotted and T's are crossed. These people are a************ bunch
1 reviews | Active since Sept 2016
Purchase of a Pre-Owned car from CMH FOURWAYS
I purchased a used car from CMH Volvo fourways. After approximately 2 years we decided to trade the car in for a new one. Upon valuation we found out that the vehicle had been involved in an accident. I immediately brought it to the attention of Mr Artinson (director) and Mr Shaun van der Merve (dealer Principal). They did not inform me about the damages when the car was purchased. They denied knowing about the accident. I then sent them proof of the accident. Then they blamed the previous owner of the vehicle. This goes to show how ************ these people are. I tried on various occasions to get a face to face meeting with the director and the dealer Principal but they avoided it. I asked the them to replace the car and they said they couldn't find one, and tried to sell me a Cherry which I was not interested in.. These 2 where dragging there feet on this matter for too long and they where not interested. After a lot of emails they said that if I buy another car from them they wil they will give me a good trade in. When I decided on the car I want, from one of their dealership they gave me the worst trade in. I got a far better trade in at their competitor. The above mentioned people are bringing CMH name into disrepute., CMH used to be a reputable company but no longer. My advice to anyone doing business with CMH fourways to be wairy and make sure I'm are dotted and T's are crossed. These people are a************ bunch
1 reviews | Active since Sept 2012
Never again!!
The first fault was the Volvo branch in Bloemfontein closing down. Suddenly the closest branch to us is more than 400km away. We took the car for a service to get the Engine light which is on sorted. They said we should order the part when we are ready and then come to fix it. I phoned a little while ago, to arrange for the part to be ordered and to make a appointment. Everything were in order according to the person on the phone. When we took the car in, the service advisor did not know anything about the parts, so we drove the 500km for nothing. Because of the distance and time, I needed a new battery for the car in January. I bought one with exactly the same specs but when the car were in for the service, they also wanted to change that battery. When they realised it is not a "Volvo" battery, all the other little things that were bothering were suddenly the new battery's fault. (The problems were there with the previous Volvo battery as well). They did offer to help with the diesel money for our next trip, but what about our Guesthouse fees, the wear and tear on the car and time lost?? I am really frustrated and will not even consider buying a Volvo ever again. some sensors needed to be replaced before you will know if the others need to be replaced too, so we are now close to R100 000 on sensors, and that is on a car that only have 85000km on the clock. That is a bad track record in my eyes.
1 reviews | Active since Sept 2012
Never again!!
The first fault was the Volvo branch in Bloemfontein closing down. Suddenly the closest branch to us is more than 400km away. We took the car for a service to get the Engine light which is on sorted. They said we should order the part when we are ready and then come to fix it. I phoned a little while ago, to arrange for the part to be ordered and to make a appointment. Everything were in order according to the person on the phone. When we took the car in, the service advisor did not know anything about the parts, so we drove the 500km for nothing. Because of the distance and time, I needed a new battery for the car in January. I bought one with exactly the same specs but when the car were in for the service, they also wanted to change that battery. When they realised it is not a "Volvo" battery, all the other little things that were bothering were suddenly the new battery's fault. (The problems were there with the previous Volvo battery as well). They did offer to help with the diesel money for our next trip, but what about our Guesthouse fees, the wear and tear on the car and time lost?? I am really frustrated and will not even consider buying a Volvo ever again. some sensors needed to be replaced before you will know if the others need to be replaced too, so we are now close to R100 000 on sensors, and that is on a car that only have 85000km on the clock. That is a bad track record in my eyes.
1 reviews | Active since Dec 2019
Massively impressed
To Nasan and Shadwin at CMH Westrand you have gone over and beyond in managing my vehicle purchase which is very refreshing in this day and age.....well done gentlemen you have restored my trust and confidence in dealing with your company.....many many thanks and deepest respect and admiration
1 reviews | Active since Dec 2019
Massively impressed
To Nasan and Shadwin at CMH Westrand you have gone over and beyond in managing my vehicle purchase which is very refreshing in this day and age.....well done gentlemen you have restored my trust and confidence in dealing with your company.....many many thanks and deepest respect and admiration
1 reviews | Active since Dec 2016
Poor after sales service and latent defects
I purchased a VW Caravelle from CMH Toyota Alberton on 10 May 2025. I received the vehicle with latent defects. I had to get the gearbox lever unit replaced on the 19 May (which they ended up paying for), replace both car motor doors on 23 June, (i paid for), had to replace the EGR unit on 22 Aug (I paid for), was told the car had a service which still till today, no information sent through. I asked if i could return the vehicle, and they said i could but as a significantly reduced price which meant I had financial loss. They put their lawyers onto me to get the problem to go away. I expected more of a company like this in terms of accountability and after sales service in sorting their problems out, and not leaving the customer out on their own.
1 reviews | Active since Dec 2016
Poor after sales service and latent defects
I purchased a VW Caravelle from CMH Toyota Alberton on 10 May 2025. I received the vehicle with latent defects. I had to get the gearbox lever unit replaced on the 19 May (which they ended up paying for), replace both car motor doors on 23 June, (i paid for), had to replace the EGR unit on 22 Aug (I paid for), was told the car had a service which still till today, no information sent through. I asked if i could return the vehicle, and they said i could but as a significantly reduced price which meant I had financial loss. They put their lawyers onto me to get the problem to go away. I expected more of a company like this in terms of accountability and after sales service in sorting their problems out, and not leaving the customer out on their own.
1 reviews | Active since Dec 2025
No accountability from CMH Ford Hatfield / CMH Group
I am sharing this as a warning to other consumers considering purchasing from CMH Group, specifically CMH Ford Hatfield. I purchased a Foton vehicle which was contractually described as a diesel model. Based on this official documentation, I fueled the vehicle with diesel. I was later informed that the vehicle was in fact petrol, which resulted in engine failure. The OEM has confirmed that the contract contained an error, yet despite this: The dealership refused to take responsibility I was forced to pay for the repairs myself to prevent further loss I continued paying instalments on a vehicle I could not use My formal escalation to CMH Group received no meaningful acknowledgement or resolution I have since submitted a formal request for cancellation of the transaction and full restitution, including reimbur*****t of repair costs and refund of instalments, but this has not been properly addressed. This experience has been financially and emotionally draining and falls far below what any customer should expect when entering into a legally binding vehicle purchase.
1 reviews | Active since Dec 2025
No accountability from CMH Ford Hatfield / CMH Group
I am sharing this as a warning to other consumers considering purchasing from CMH Group, specifically CMH Ford Hatfield. I purchased a Foton vehicle which was contractually described as a diesel model. Based on this official documentation, I fueled the vehicle with diesel. I was later informed that the vehicle was in fact petrol, which resulted in engine failure. The OEM has confirmed that the contract contained an error, yet despite this: The dealership refused to take responsibility I was forced to pay for the repairs myself to prevent further loss I continued paying instalments on a vehicle I could not use My formal escalation to CMH Group received no meaningful acknowledgement or resolution I have since submitted a formal request for cancellation of the transaction and full restitution, including reimbur*****t of repair costs and refund of instalments, but this has not been properly addressed. This experience has been financially and emotionally draining and falls far below what any customer should expect when entering into a legally binding vehicle purchase.