WP
Waldo P

1 reviews | Active since Sept 2024

13 Oct 2024, 19:02

Worst internet service provider

It is sad to say that i am once again back to leave a review. After being helped by clear access the first time my wifi was working just fine and not even a day later they have another outage on their systems. After a week of sitting with wifi that constantly switches on and off it is now stable. The only problem now is that my 80mbps upload and download line can barely break 2mbps and this has been a persistent issue. At this point in time I am all out of option because unfortunately they are the only internet service providers in my area. If you value your sanity and emotional wellbeing steer “clear” from clear access. Their services are absolutely abysmal and I say this because i have been struggling for the past year to actually receive the service from them that im paying for.

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Replies (1)
Clear Access
Clear Access's reply15 Oct 2024, 09:56
Official
Good day, Waldo,

We attempted to reach you late yesterday afternoon. There was a brief outage affecting the Hatfield area, which was resolved on the same day.

If you are still experiencing any connectivity issues or have further questions, please don’t hesitate to log a ticket by emailing ***. Additionally, we encourage you to join our WhatsApp channel for real-time updates on maintenance, outages, and service restorations.
https://whatsapp.com/channel/0029VaGf3Bx3mFYFUTdrkW0u

We are committed to providing top-quality service and resolving any issues as quickly as possible to ensure our customers are satisfied.

Kind regards,
Clear Access