We initially struggled to connect the extender to the router, and the first person we spoke to seemed a bit unsure of how to assist

We initially struggled to connect the extender to the router, and the first person we spoke to seemed a bit unsure of how to assist. They guided us through a few steps on the router that, in hindsight, weren’t necessary, but I believe this may have been due to a misunderstanding of the issue. However, the second assistant, Chesney, was excellent. He spoke clearly and calmly, knew exactly what needed to be done, and guided me step by step through the process. What really stood out was that he encouraged me to send photos of the screens so he could see exactly what I was doing and guide me correctly. This made the whole process much easier and more efficient. He was also extremely patient throughout. Overall, the experience with Chesney was quick, efficient, and very professional.