AA
Anonymous A
1 reviews | Active since Nov 2020
01 Apr 2025, 17:03
Unsolvable Problems
It seems like every month it’s pretty much guaranteed that I will be without internet for a few days. Every time it’s the same issue - reasonable download speeds, but <1Mbps upload speed. This makes working remotely impossible and I am forced to burn through money using 5G when I’m already paying a good sum of money for Internet. 5 times this issue has been reported now, and each time it’s “fixed” only to happen again. If it helps, this is in Die Hoewes, Centurion. I would not recommend ClearAccess to anyone seeking stable Internet infrastructure, and will be making a switch to a different provider.
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Replies (1)
Clear Access's replyOfficial
02 Apr 2025, 16:16Good day,
We completely understand how frustrating and disruptive this has been for you, and we sincerely apologise for the inconvenience.
Reliable connectivity is essential, and we truly regret that you've had this experience.
The issue in your area was resolved today by our technicians, working alongside our upstream provider. Unfortunately, the damage to the cable was irreparable and required a full replacement.
We value you as a customer and would love the opportunity to improve your experience.
If you encounter any further issues, please don’t hesitate to reach out—we’re here to assist.
Kind regards,
Clear Access
We completely understand how frustrating and disruptive this has been for you, and we sincerely apologise for the inconvenience.
Reliable connectivity is essential, and we truly regret that you've had this experience.
The issue in your area was resolved today by our technicians, working alongside our upstream provider. Unfortunately, the damage to the cable was irreparable and required a full replacement.
We value you as a customer and would love the opportunity to improve your experience.
If you encounter any further issues, please don’t hesitate to reach out—we’re here to assist.
Kind regards,
Clear Access
Best regards,
Clear Access's reply02 Apr 2025, 16:16
Official
Good day,
We completely understand how frustrating and disruptive this has been for you, and we sincerely apologise for the inconvenience.
Reliable connectivity is essential, and we truly regret that you've had this experience.
The issue in your area was resolved today by our technicians, working alongside our upstream provider. Unfortunately, the damage to the cable was irreparable and required a full replacement.
We value you as a customer and would love the opportunity to improve your experience.
If you encounter any further issues, please don’t hesitate to reach out—we’re here to assist.
Kind regards,
Clear Access
We completely understand how frustrating and disruptive this has been for you, and we sincerely apologise for the inconvenience.
Reliable connectivity is essential, and we truly regret that you've had this experience.
The issue in your area was resolved today by our technicians, working alongside our upstream provider. Unfortunately, the damage to the cable was irreparable and required a full replacement.
We value you as a customer and would love the opportunity to improve your experience.
If you encounter any further issues, please don’t hesitate to reach out—we’re here to assist.
Kind regards,
Clear Access
Best regards,