1 reviews | Active since Jan 2014
Unreliable Internet Service and Poor Customer Support
I am deeply disappointed with Clear Access's internet service and customer support. For the past few days, my home internet has been disconnected since Wednesday. Despite reaching out to Clear Access's customer service multiple times, I have received no effective assistance or clear explanation for the ongoing issue.
As a loyal paying customer, it's frustrating to face such negligence and lack of support from Clear Access. I rely on their internet service for essential tasks, and this prolonged disconnection has severely inconvenienced me.
It has been nearly 48 hours since the problem began, and there has been no visible effort from Clear Access to resolve it. This not only disrupts my daily activities but also affects my productivity.
I urge Clear Access to take immediate action to fix this issue and provide a clear explanation of what caused it. Additionally, I expect better communication regarding steps taken to prevent such problems in the future.
If this issue persists without a satisfactory resolution, I will have no choice but to seek internet services from more reliable providers. Clear Access needs to prioritize customer satisfaction and reliability.
I hope for a swift resolution and improvement in Clear Access's service quality.
Thank you for your review. We are extremely saddened to hear that you are not satisfied with our service. After numerous attempts to get in touch with you to resolve the issue at the time, we were unfortunately unsuccessful. We have however recently been in touch with you and hope that you will reconsider Clear Access in the future.
Kind Regards,
Clear Access
Thank you for your review. We are extremely saddened to hear that you are not satisfied with our service. After numerous attempts to get in touch with you to resolve the issue at the time, we were unfortunately unsuccessful. We have however recently been in touch with you and hope that you will reconsider Clear Access in the future.
Kind Regards,
Clear Access
