1 reviews | Active since Jul 2019
Unprofessional ****mers
The worst internet/ fibre place to ever go to. My internet was giving me problems, going on and off. I called in, they lady Karabo from support told me to open the fibre box and fix the cables, I notified her that i was not a technician and that I was scared to damage it, she insisted and true to the word the cable broke. I was then charged a R900 fee to get it fixed although they told me to do it. Then still charged a activation fee.. They will disconnect your services for no reason then come back and send you a reactivation fee statement. They don’t respond/replay to emails and when you call they will tell you to wait for their call and they don’t. It’s been almost 2 months now and still fighting a loosing battle
Thank you for sharing your feedback with us – we truly value it.
We understand how frustrating it can be to experience internet issues, and we sincerely apologize for any inconvenience this has caused. Please rest assured that your concerns have been escalated to our Head of Technical Services, who has thoroughly investigated the matter.
Our support team works hard to resolve issues as quickly as possible, starting with troubleshooting over the phone. If the problem persists, we then arrange a call-out, ensuring all terms, conditions, and associated costs are clearly communicated and approved in writing beforehand.
If you have any additional questions or would like further assistance, please don’t hesitate to reach out to our customer relations team. We’re here to help and want to ensure your experience improves moving forward.
Kind regards,
Clear Access
Thank you for sharing your feedback with us – we truly value it.
We understand how frustrating it can be to experience internet issues, and we sincerely apologize for any inconvenience this has caused. Please rest assured that your concerns have been escalated to our Head of Technical Services, who has thoroughly investigated the matter.
Our support team works hard to resolve issues as quickly as possible, starting with troubleshooting over the phone. If the problem persists, we then arrange a call-out, ensuring all terms, conditions, and associated costs are clearly communicated and approved in writing beforehand.
If you have any additional questions or would like further assistance, please don’t hesitate to reach out to our customer relations team. We’re here to help and want to ensure your experience improves moving forward.
Kind regards,
Clear Access