P
Palesacharmainemmoledi
1 reviews | Active since Sept 2023
03 Nov 2025, 09:57
UNDERWHELMING SERVICE
I just want to highlight how consistently unreliable the Wi-Fi service has been. Almost every month, it goes down for up to two days — and this past weekend was no exception. The connection was off from Friday morning (31st October) until late Sunday (2nd November). It’s been a long year of disappointing service, and I’m genuinely relieved that my contract is finally coming to an end this month. I’m looking forward to moving on to a provider that values reliability.
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Replies (1)Clear Access's replyOfficial
03 Nov 2025, 13:33Good day Palesa,
We completely understand how frustrating a fibre outage is and sincerely apologise for the inconvenience.
Please know that we have been working closely with our upstream provider to identify and resolve the underlying issue.
Ensuring that you have a reliable and stable internet connection remains our top priority
Kind regards,
Clear Access
We completely understand how frustrating a fibre outage is and sincerely apologise for the inconvenience.
Please know that we have been working closely with our upstream provider to identify and resolve the underlying issue.
Ensuring that you have a reliable and stable internet connection remains our top priority
Kind regards,
Clear Access
Clear Access's reply03 Nov 2025, 13:33
Official
Good day Palesa,
We completely understand how frustrating a fibre outage is and sincerely apologise for the inconvenience.
Please know that we have been working closely with our upstream provider to identify and resolve the underlying issue.
Ensuring that you have a reliable and stable internet connection remains our top priority
Kind regards,
Clear Access
We completely understand how frustrating a fibre outage is and sincerely apologise for the inconvenience.
Please know that we have been working closely with our upstream provider to identify and resolve the underlying issue.
Ensuring that you have a reliable and stable internet connection remains our top priority
Kind regards,
Clear Access
