Unanswered query.

I am frustrated with the level of service I have received from Clear Access.

On 30 March, I submitted a query regarding my network connection, which randomly drops for 10–15 minutes at a time. During these periods, the connection completely fails, forcing me to either wait it out or restart the router—both of which are highly inconvenient.

Considering this problem occurred in the middle of an online exam I need an explanation.

I need proper clarity on what is causing this, as I have never experienced anything like this with previous ISPs. The issue typically occurs while I am using only two devices for work or studying in the evenings, so I do not accept that this is due to reaching a 25Mbps capacity limit.

To date, I have still received no response to my query.

The lack of communication and accountability is disappointing.