Totally disappointed
I'm totally disgusted that I have received no response to my emails sent with regards to cancelling my fibre due to my financial situation and that I have to go to my son who is having open heart surgery whereas I will not be around for an unknown period of time. I have pleaded my case on email but yet I have been ignored, this is since Wednesday the 18th of March 2026. I advised that as soon as my financial situation improves I will definitely reinstate my fibre contract but due to this treatment I have no further interest in using clear access. When the fibre is down sometimes for a long period of time we are never compensated but yet they are quick to take our money without hesitation. NOT IMPRESSED AT ALL 🤨
Helpful (0)
Replies (1)0
Replies (1)
Clear Access's replyOfficial
23 Mar 2026, 10:09Good day Meryl,
We’re truly sorry for the frustration caused, especially during such a difficult time. Your request required escalation to management due to our standard one calendar month cancellation policy, which unfortunately delayed our response — and for that, we sincerely apologise. We are pleased to inform you that your query has now been resolved. We trust that you have been assisted in the best way possible.
Kind Regards,
Clear Access
We’re truly sorry for the frustration caused, especially during such a difficult time. Your request required escalation to management due to our standard one calendar month cancellation policy, which unfortunately delayed our response — and for that, we sincerely apologise. We are pleased to inform you that your query has now been resolved. We trust that you have been assisted in the best way possible.
Kind Regards,
Clear Access
Clear Access's reply23 Mar 2026, 10:09
Official
Good day Meryl,
We’re truly sorry for the frustration caused, especially during such a difficult time. Your request required escalation to management due to our standard one calendar month cancellation policy, which unfortunately delayed our response — and for that, we sincerely apologise. We are pleased to inform you that your query has now been resolved. We trust that you have been assisted in the best way possible.
Kind Regards,
Clear Access
We’re truly sorry for the frustration caused, especially during such a difficult time. Your request required escalation to management due to our standard one calendar month cancellation policy, which unfortunately delayed our response — and for that, we sincerely apologise. We are pleased to inform you that your query has now been resolved. We trust that you have been assisted in the best way possible.
Kind Regards,
Clear Access