1 reviews | Active since Jul 2025
Total Disappointment
Clear Access has been a major disappointment. As the only fibre provider in my estate, in Pretoria East, I had no choice but to use their service. Since then, I have experienced frequent and consistent downtimes, poor service reliability and no access to technical support after hours. This is completely unacceptable for an essential service like internet connectivity. Customer service is difficult to reach and unhelpful when they do respond. Despite the high monthly cost, the service provides little to no value. I have now resorted to switching to an LTE with another ISP just to get a stable connection. If you have any alternative provider available, I strongly recommend going with them. I would not recommend Clear Access to anyone.
Please be advised that maintenance was carried out last night in Moreleta, where the fibre cables that had been causing repeated faults were fully replaced. The maintenance was scheduled for completion by 7:00 this morning.
Unfortunately, due to unforeseen complications, the work was delayed. Connectivity was restored at 08:42.
We sincerely apologise for the inconvenience this has caused and want to assure you that we worked closely with our upstream provider to have services restored as quickly as possible.
Kind regards,
Clear Access
Please be advised that maintenance was carried out last night in Moreleta, where the fibre cables that had been causing repeated faults were fully replaced. The maintenance was scheduled for completion by 7:00 this morning.
Unfortunately, due to unforeseen complications, the work was delayed. Connectivity was restored at 08:42.
We sincerely apologise for the inconvenience this has caused and want to assure you that we worked closely with our upstream provider to have services restored as quickly as possible.
Kind regards,
Clear Access