LM
Londiwe M
1 reviews | Active since Aug 2020
08 Nov 2023, 15:55
There’s always a fiber outage
The fibre outage has been going on for an entire day. We work from home and depend on the Wi-Fi and they’re only telling us that this issue will be resolved tomorrow morning. After an ENTIRE day of not having internet that we pay for mind you.
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Replies (1)
Clear Access's replyOfficial
09 Nov 2023, 08:04Hi Londiwe,
Thank you for sharing your feedback with us. We are sorry to hear that you had a bad experience with our fibre service. We understand how frustrating it can be to lose internet connection when you need it the most.
We apologize for the inconvenience and confusion caused by the fibre outage. We had a technical issue with our service provider that affected some of our customers. We worked hard to resolve the issue as soon as possible and we appreciate your patience and understanding.
Yours Sincerely
Clear Access team
.
Thank you for sharing your feedback with us. We are sorry to hear that you had a bad experience with our fibre service. We understand how frustrating it can be to lose internet connection when you need it the most.
We apologize for the inconvenience and confusion caused by the fibre outage. We had a technical issue with our service provider that affected some of our customers. We worked hard to resolve the issue as soon as possible and we appreciate your patience and understanding.
Yours Sincerely
Clear Access team
.
Clear Access's reply09 Nov 2023, 08:04
Official
Hi Londiwe,
Thank you for sharing your feedback with us. We are sorry to hear that you had a bad experience with our fibre service. We understand how frustrating it can be to lose internet connection when you need it the most.
We apologize for the inconvenience and confusion caused by the fibre outage. We had a technical issue with our service provider that affected some of our customers. We worked hard to resolve the issue as soon as possible and we appreciate your patience and understanding.
Yours Sincerely
Clear Access team
.
Thank you for sharing your feedback with us. We are sorry to hear that you had a bad experience with our fibre service. We understand how frustrating it can be to lose internet connection when you need it the most.
We apologize for the inconvenience and confusion caused by the fibre outage. We had a technical issue with our service provider that affected some of our customers. We worked hard to resolve the issue as soon as possible and we appreciate your patience and understanding.
Yours Sincerely
Clear Access team
.