1 reviews | Active since Mar 2016
The SOE of the internet
While our lives are made easier by Eskom, Clear Access made decided that they would fill the void. For over 24 hours we haven’t had internet, they have sent the same update 8 times and I quote:
“We are currently experiencing a network outage. Rest assured, our team is actively working with our upstream provider to restore connectivity as swiftly as possible. We understand the inconvenience this may cause and apologise for the disruption to your services. Thank you for your patience and understanding as we work to resolve this issue promptly.”
How can you not have an ETR for 24 hours? How are you standards so low?
The worst thing is that to be free of them, I have to move to an area with a more competent network provider. Just like with Joburg Water, City Power, Eskom, Transnet etc etc.
We understand and share your frustration regarding the recent situation. There was a significant fibre break affecting a large area, impacting Clear Access and many other ISPs. The break was on the side of our upstream provider, and we were awaiting their feedback and estimated time for resolution.
We are pleased to inform you that the connectivity has now been restored. Our teams worked diligently to expedite the process, and we appreciate your patience during this time.
Thank you.
We understand and share your frustration regarding the recent situation. There was a significant fibre break affecting a large area, impacting Clear Access and many other ISPs. The break was on the side of our upstream provider, and we were awaiting their feedback and estimated time for resolution.
We are pleased to inform you that the connectivity has now been restored. Our teams worked diligently to expedite the process, and we appreciate your patience during this time.
Thank you.