MM
Maud M
1 reviews | Active since Aug 2022
20 Oct 2022, 13:38
The Eskom of Internet Service Providers
You can go check my previous review. This will be an update.
Things were going well until last week when my fibre was so slow it look nearly 5 minutes buffering on YouTube. Jeandre said he couldn’t see my account, so he couldn’t help. My ISP said they sent Clear Access all the information luckily it was resolved within a day.
My fibre has been gone since 10am. I spoke to someone named Tent and he couldn’t confirm how long it would be down for.
It seems like they’re back to weekly problems with their network again. Really disappointed. At this point I really can’t recommend them .
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Clear Access's replyOfficial
20 Oct 2022, 14:49Hi Maud,
Sorry for the inconvenience caused.
Clear Access is the FNO in your area and not your ISP which is why our representative could not view your account. However, we experienced a fibre break in your area and the link was restored at 13:25 today. Please let us know, should you require any further assistance.
Kind Regards,
Clear Access
Sorry for the inconvenience caused.
Clear Access is the FNO in your area and not your ISP which is why our representative could not view your account. However, we experienced a fibre break in your area and the link was restored at 13:25 today. Please let us know, should you require any further assistance.
Kind Regards,
Clear Access
Clear Access's reply20 Oct 2022, 14:49
Official
Hi Maud,
Sorry for the inconvenience caused.
Clear Access is the FNO in your area and not your ISP which is why our representative could not view your account. However, we experienced a fibre break in your area and the link was restored at 13:25 today. Please let us know, should you require any further assistance.
Kind Regards,
Clear Access
Sorry for the inconvenience caused.
Clear Access is the FNO in your area and not your ISP which is why our representative could not view your account. However, we experienced a fibre break in your area and the link was restored at 13:25 today. Please let us know, should you require any further assistance.
Kind Regards,
Clear Access