The Eskom of fibre providers.

At this point I’m just so disappointed at the lies.

The whole point of a fibre line is so that it works during load shedding. Their back up power hasn’t been working. I reported it on the 8th of Tuesday , then the 9th on Wednesday again. I was told someone was correcting this.

Fibre line hasn’t worked since Tuesday. I spoke to Mitchel on Friday who was lovely and actually sent a ticket and mentioned that the back up was an issue. He didn’t lie which is crazy because why did the other agents lie ?

. We have 10 hours of load shedding. For someone who works 30 hours to lose out on 10 hours is a significant amount of money which will be hard to recover from.

I don’t think you guys care about customers. I don’t think you guys realize how essential a working fibre line is to someone working from home.

There’s no point of buying back up power if my fibre line won’t even hold up for 1 minute after load shedding.

The worst part. Someone said to me the issue is being fixed on Tuesday when I called which was a lie . Why lie to customers ?

Jeez you guys are honestly like Eskom. So disappointed .