CL
Craig L
1 reviews | Active since Mar 2024
03 Mar 2024, 09:22
Terrible Support
Been with Clear Access for a few years but suddenly their service is terrible. Can hardly hear the call centre agent, and different agents give different advice, and they reported my problem to Vumatel (fibre provider) 24hours later than they said they had, and they fail to be able to communicate effectively with Vumatel. Etc etc
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Clear Access's replyOfficial
05 Mar 2024, 12:58Good day, Craig,
We have escalated your problem to the FNO. There seems to have been a logistical issue on their side. We are trying everything in our power to have this resolved. One of our team members has contacted you and will deal with this.
We have escalated your problem to the FNO. There seems to have been a logistical issue on their side. We are trying everything in our power to have this resolved. One of our team members has contacted you and will deal with this.
Clear Access's reply05 Mar 2024, 12:58
Official
Good day, Craig,
We have escalated your problem to the FNO. There seems to have been a logistical issue on their side. We are trying everything in our power to have this resolved. One of our team members has contacted you and will deal with this.
We have escalated your problem to the FNO. There seems to have been a logistical issue on their side. We are trying everything in our power to have this resolved. One of our team members has contacted you and will deal with this.