Terrible Installation Process, unnecessary delays

Terrible service. I have been calling you guys the whole trying to have me wifi installed. I suggested that I get sent the pppoe username and password so that I can do the configuration myself because I am capable. But I am not being called, instead, I must wait for 5 days when I actually initiated the whole process way early. Bernadette le Grange has been terrible in assisting me when she actually promised to expedite the process. She keeps going around in circles. I mean your service is freaking terrible. `it's pitty that I am stuck with you, useless people.