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Nicolle N

1 reviews | Active since Dec 2020

15 May 2024, 19:32

Terrible connection and service.

Clear Access never has connection. We often have issues with our fibre and we’re told that it’s due to the neighboring complex. I have asked on several occasions why our complex doesn’t have its own servers. Clear Access is very quick to bill us to make minor changes but they aren’t in a hurry to provide a service that we’re paying for.

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Replies (1)
Clear Access
Clear Access's reply17 May 2024, 13:41
Official
Good day Nicolle, 
We are truly sorry for the unsatisfactory service you received. Your feedback is invaluable to us, and we're dedicated to making things right. Thank you for taking our call yesterday. Please allow us the opportunity to address your concerns promptly and provide the assistance you deserve.
Kind regards, 
Clear Access