PC
Paul C
1 reviews | Active since Dec 2023
18 Dec 2023, 14:39
Stay Away
I used a promo code which promised that the first free months would be free. Despite this I have received emails from Clear Access Accounts which say that a debit order will go off at the end of the month.
Additionally, the amount which I am being charged is inconsistent and seemingly comes out of nowhere. It does not match the package cost which I selected and the amount has also changed between two emails I received from them. Apart from the fact that I am not supposed to be charged at all for the first three months!
I am also still not able to log into their client portal despite calling their support team numerous times.
Very disappointed, wish I had chosen a different ISP.
Helpful (0)
Replies (1)0
Replies (1)Clear Access's replyOfficial
08 Jan 2024, 10:34Good day, Paul,
We believe this issue has now been resolved. We apologise for the inconvenience this was due to an internal miscommunication.
We believe this issue has now been resolved. We apologise for the inconvenience this was due to an internal miscommunication.
Clear Access's reply08 Jan 2024, 10:34
Official
Good day, Paul,
We believe this issue has now been resolved. We apologise for the inconvenience this was due to an internal miscommunication.
We believe this issue has now been resolved. We apologise for the inconvenience this was due to an internal miscommunication.
