PC
Paul C

1 reviews | Active since Dec 2023

18 Dec 2023, 14:39

Stay Away

I used a promo code which promised that the first free months would be free. Despite this I have received emails from Clear Access Accounts which say that a debit order will go off at the end of the month.

Additionally, the amount which I am being charged is inconsistent and seemingly comes out of nowhere. It does not match the package cost which I selected and the amount has also changed between two emails I received from them. Apart from the fact that I am not supposed to be charged at all for the first three months!

I am also still not able to log into their client portal despite calling their support team numerous times.

Very disappointed, wish I had chosen a different ISP.

0
Replies (1)
Clear Access
Clear Access's reply08 Jan 2024, 10:34
Official
Good day, Paul,
We believe this issue has now been resolved. We apologise for the inconvenience this was due to an internal miscommunication.