HM
Hlengiwe M
1 reviews | Active since May 2019
11 Jan 2024, 05:46
Sontonga lofts internet is always buffering
Your fibre is always buffering. We call to inform you guys but you never do anything. But you still deduct the money every month for poor service. We were told Anton is dealing with the matter ever since.
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Clear Access's replyOfficial
11 Jan 2024, 10:40Good day Hlengiwe,
We were unable to find any tickets you may have registered regarding this issue, However, we are sorry for the intermittent connectivity you have experienced. Please understand that this has been due to the unstable connection that we have experienced from our upstream Backhaul Fibre provider in your area. We can confirm that this service has now been restored. Thank you for your understanding.
We were unable to find any tickets you may have registered regarding this issue, However, we are sorry for the intermittent connectivity you have experienced. Please understand that this has been due to the unstable connection that we have experienced from our upstream Backhaul Fibre provider in your area. We can confirm that this service has now been restored. Thank you for your understanding.
Clear Access's reply11 Jan 2024, 10:40
Official
Good day Hlengiwe,
We were unable to find any tickets you may have registered regarding this issue, However, we are sorry for the intermittent connectivity you have experienced. Please understand that this has been due to the unstable connection that we have experienced from our upstream Backhaul Fibre provider in your area. We can confirm that this service has now been restored. Thank you for your understanding.
We were unable to find any tickets you may have registered regarding this issue, However, we are sorry for the intermittent connectivity you have experienced. Please understand that this has been due to the unstable connection that we have experienced from our upstream Backhaul Fibre provider in your area. We can confirm that this service has now been restored. Thank you for your understanding.