AB
Andre B
1 reviews | Active since Apr 2023
17 Sept 2025, 04:49
Shocking Access from Clear Access
My mom and Mother in-law stay in a facility for the aged. Their only contact, info and enter*****ment is reliant on Fibre!! Clear Access provide nothing but excuses, whilst gladly taking old peoples money. No one returns calls or follows thru with remedial action.
Helpful (0)
Replies (1)0
Replies (1)
Clear Access's replyOfficial
17 Sept 2025, 14:03Good day Andre,
We sincerely apologise for the recent service disruptions and any frustration or inconvenience this may have caused.
The upstream provider has successfully repaired the affected link this morning, and service has been restored. Our team is actively monitoring the link's performance to ensure its continued stability and reliability.Should you continue to experience any issues with your internet connection, please do not hesitate to contact our support desk directly at *** for immediate assistance.
Your feedback is invaluable to us, and keeping our customers informed is a key priority. Our records indicate that communications were sent out to inform customers about the fibre break and the subsequent restoration of connectivity. We are also escalating your concern regarding the perceived lack of communication to our support department for a thorough investigation. We are committed to regaining your trust and confidence in our services.
We appreciate your understanding and look forward to serving you better.
Kind Regards,
Clear Access
We sincerely apologise for the recent service disruptions and any frustration or inconvenience this may have caused.
The upstream provider has successfully repaired the affected link this morning, and service has been restored. Our team is actively monitoring the link's performance to ensure its continued stability and reliability.Should you continue to experience any issues with your internet connection, please do not hesitate to contact our support desk directly at *** for immediate assistance.
Your feedback is invaluable to us, and keeping our customers informed is a key priority. Our records indicate that communications were sent out to inform customers about the fibre break and the subsequent restoration of connectivity. We are also escalating your concern regarding the perceived lack of communication to our support department for a thorough investigation. We are committed to regaining your trust and confidence in our services.
We appreciate your understanding and look forward to serving you better.
Kind Regards,
Clear Access
Best regards,
Clear Access's reply17 Sept 2025, 14:03
Official
Good day Andre,
We sincerely apologise for the recent service disruptions and any frustration or inconvenience this may have caused.
The upstream provider has successfully repaired the affected link this morning, and service has been restored. Our team is actively monitoring the link's performance to ensure its continued stability and reliability.Should you continue to experience any issues with your internet connection, please do not hesitate to contact our support desk directly at *** for immediate assistance.
Your feedback is invaluable to us, and keeping our customers informed is a key priority. Our records indicate that communications were sent out to inform customers about the fibre break and the subsequent restoration of connectivity. We are also escalating your concern regarding the perceived lack of communication to our support department for a thorough investigation. We are committed to regaining your trust and confidence in our services.
We appreciate your understanding and look forward to serving you better.
Kind Regards,
Clear Access
We sincerely apologise for the recent service disruptions and any frustration or inconvenience this may have caused.
The upstream provider has successfully repaired the affected link this morning, and service has been restored. Our team is actively monitoring the link's performance to ensure its continued stability and reliability.Should you continue to experience any issues with your internet connection, please do not hesitate to contact our support desk directly at *** for immediate assistance.
Your feedback is invaluable to us, and keeping our customers informed is a key priority. Our records indicate that communications were sent out to inform customers about the fibre break and the subsequent restoration of connectivity. We are also escalating your concern regarding the perceived lack of communication to our support department for a thorough investigation. We are committed to regaining your trust and confidence in our services.
We appreciate your understanding and look forward to serving you better.
Kind Regards,
Clear Access
Best regards,