AA
Alice A
1 reviews | Active since Aug 2025
25 Aug 2025, 21:00
Service performance
Pathetic service. Down every second day, sometimes for 24 hours at a time, they never follow up when complaints are lodged.
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Clear Access's replyOfficial
26 Aug 2025, 11:59Good day Alice,
We would like to confirm that services were restored at 11:06 today. We truly understand how frustrating it is to experience another outage so soon after the recent disruption, and we want to assure you that we treated this matter with urgency. The outage was caused by a fibre break in the area, and we worked closely with the upstream provider to have this matter resolved as soon as possible.
We sincerely apologise for the frustration this disruption may have caused.
Should you still be experiencing any connectivity issues please contact our support department *** or email *** for immediate assistance.
Kind regards,
Clear Access
We would like to confirm that services were restored at 11:06 today. We truly understand how frustrating it is to experience another outage so soon after the recent disruption, and we want to assure you that we treated this matter with urgency. The outage was caused by a fibre break in the area, and we worked closely with the upstream provider to have this matter resolved as soon as possible.
We sincerely apologise for the frustration this disruption may have caused.
Should you still be experiencing any connectivity issues please contact our support department *** or email *** for immediate assistance.
Kind regards,
Clear Access
Clear Access's reply26 Aug 2025, 11:59
Official
Good day Alice,
We would like to confirm that services were restored at 11:06 today. We truly understand how frustrating it is to experience another outage so soon after the recent disruption, and we want to assure you that we treated this matter with urgency. The outage was caused by a fibre break in the area, and we worked closely with the upstream provider to have this matter resolved as soon as possible.
We sincerely apologise for the frustration this disruption may have caused.
Should you still be experiencing any connectivity issues please contact our support department *** or email *** for immediate assistance.
Kind regards,
Clear Access
We would like to confirm that services were restored at 11:06 today. We truly understand how frustrating it is to experience another outage so soon after the recent disruption, and we want to assure you that we treated this matter with urgency. The outage was caused by a fibre break in the area, and we worked closely with the upstream provider to have this matter resolved as soon as possible.
We sincerely apologise for the frustration this disruption may have caused.
Should you still be experiencing any connectivity issues please contact our support department *** or email *** for immediate assistance.
Kind regards,
Clear Access