JN
Jan N
1 reviews | Active since Sept 2024
15 May 2025, 19:47
Powerless
Your service is great…. Until loadshedding hits. Your equipment in our complex dies after 2 hours, so much for investing in backup power when the fibre dies after 2 hours and 1 hour if it is the second time for the day.
I have sent multiple emails about this to no avail.
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Clear Access's replyOfficial
16 May 2025, 14:55Good day Jan,
Thank you for your feedback. We sincerely apologise for the issue you experienced. We are currently investigating the cause of the backup power solution's reduced performance during Loadshedding and are actively working on a solution. Should you encounter any connectivity issues in the future, please do not hesitate to contact your internet service provider directly.
Kind Regards,
Clear Access
Thank you for your feedback. We sincerely apologise for the issue you experienced. We are currently investigating the cause of the backup power solution's reduced performance during Loadshedding and are actively working on a solution. Should you encounter any connectivity issues in the future, please do not hesitate to contact your internet service provider directly.
Kind Regards,
Clear Access
Clear Access's reply16 May 2025, 14:55
Official
Good day Jan,
Thank you for your feedback. We sincerely apologise for the issue you experienced. We are currently investigating the cause of the backup power solution's reduced performance during Loadshedding and are actively working on a solution. Should you encounter any connectivity issues in the future, please do not hesitate to contact your internet service provider directly.
Kind Regards,
Clear Access
Thank you for your feedback. We sincerely apologise for the issue you experienced. We are currently investigating the cause of the backup power solution's reduced performance during Loadshedding and are actively working on a solution. Should you encounter any connectivity issues in the future, please do not hesitate to contact your internet service provider directly.
Kind Regards,
Clear Access