TD
Thokozani D
1 reviews | Active since Sept 2023
23 Oct 2023, 21:41
Poor Signal, Poor service, Poor Business sense
Poor service! Their network has been down for 24hrs, all they do is send sms saying "Sorry for any inconvinience, our technician are attending to he problem" I wonder if they even have technicians. I work from home, but for the past 24hrs I couldn't get any work done. Clear Access is a pathetic service provider.
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Clear Access's replyOfficial
09 Nov 2023, 08:15Hi Thokozani,
Thank you for sharing your feedback with us. We are sorry to hear that you had a bad experience with our Fibre service. We understand how important it is to have a reliable and fast internet connection for your work.
We apologize for the poor service and the technical issues that you faced. We had a network problem that affected some of our customers in your area. We tried our best to fix the problem as quickly as possible and we appreciate your cooperation and patience.
We value your business and we want to improve our service quality for you. We would like to hear more from you about your experience and how we can make it better. Please contact us on *** at your convenience with your reference number and we will follow up with you.
.Sincerely, Clear Access team
Thank you for sharing your feedback with us. We are sorry to hear that you had a bad experience with our Fibre service. We understand how important it is to have a reliable and fast internet connection for your work.
We apologize for the poor service and the technical issues that you faced. We had a network problem that affected some of our customers in your area. We tried our best to fix the problem as quickly as possible and we appreciate your cooperation and patience.
We value your business and we want to improve our service quality for you. We would like to hear more from you about your experience and how we can make it better. Please contact us on *** at your convenience with your reference number and we will follow up with you.
.Sincerely, Clear Access team
Clear Access's reply09 Nov 2023, 08:15
Official
Hi Thokozani,
Thank you for sharing your feedback with us. We are sorry to hear that you had a bad experience with our Fibre service. We understand how important it is to have a reliable and fast internet connection for your work.
We apologize for the poor service and the technical issues that you faced. We had a network problem that affected some of our customers in your area. We tried our best to fix the problem as quickly as possible and we appreciate your cooperation and patience.
We value your business and we want to improve our service quality for you. We would like to hear more from you about your experience and how we can make it better. Please contact us on *** at your convenience with your reference number and we will follow up with you.
.Sincerely, Clear Access team
Thank you for sharing your feedback with us. We are sorry to hear that you had a bad experience with our Fibre service. We understand how important it is to have a reliable and fast internet connection for your work.
We apologize for the poor service and the technical issues that you faced. We had a network problem that affected some of our customers in your area. We tried our best to fix the problem as quickly as possible and we appreciate your cooperation and patience.
We value your business and we want to improve our service quality for you. We would like to hear more from you about your experience and how we can make it better. Please contact us on *** at your convenience with your reference number and we will follow up with you.
.Sincerely, Clear Access team