Poor service from Clear access

We had technicians last Tuesday to come and assist with the fibre instillation, the guys escalated the call to maintenance team, the guys came the following day which was quick thing and the guys advise we contact clear access to activate our account we logged the call last week and we were told the consultant that did the installation will only be available this week in which i do not understand that there's only one consultant in the entire company that can assist us, we had to log a call again and we followed this morning and we still not assisted and the consultant we spoke with last week over the phone tells us today that he has escalated the issue but still nothing is done but monthend we are ofcause expected to pay for all the poor POOR services!!!