Poor Service

I am dissatisfied with the communication from the support agents regarding my connectivity issue. I reported the problem on February 14, 2024. Each time they call me, we spend 10 to 15 minutes troubleshooting, but without any success. They then ask me to look for the error code and promised to call me back, but that was the last I hear from them until I call them again using my cellphone, which incurs additional charges on my end.

Today marks the seventh day that I have been unable to work from home or watch TV.

This situation is unfair, especially since they will not prorate the days I have been without internet.

I would appreciate it if this issue could be addressed as soon as possible, as we are incurring extra costs daily due to this unresolved problem.

Warm Regards Mr. Patrick Mamabolo ***