DM
Deon M
1 reviews | Active since Jun 2009
10 Jul 2024, 10:40
Poor Service
The support for Clearaccess connectivity and cloud solutions is very poor. When you log an urgent ticket about your internet line being completely offline, they respond the next day, asking if the issue still persists. It's frustrating to wait 24 hours to check a problem that has already kept you offline for so long. I'm really getting irritated. For example, I logged ticket number 186908 yesterday at 16:00, but only received a reply at 5:41 AM!
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Clear Access's replyOfficial
10 Jul 2024, 16:01Good day Deon,
Please note that our support team has responded on the ticket with regards to your connectivity issue.
The downtime was 30 minutes and has been restored.
With regards to your concern with the response time on your ticket, our support desk is open 24/7/365 and our standard turnaround time is 24hrs. You are always welcome to call the support desk on *** to follow up on your ticket.
We understand the importance of having an internet connection at all times and the frustrations caused when it goes down.
We truly apologise for the inconvenience caused.
Kind regards,
Clear Access
Please note that our support team has responded on the ticket with regards to your connectivity issue.
The downtime was 30 minutes and has been restored.
With regards to your concern with the response time on your ticket, our support desk is open 24/7/365 and our standard turnaround time is 24hrs. You are always welcome to call the support desk on *** to follow up on your ticket.
We understand the importance of having an internet connection at all times and the frustrations caused when it goes down.
We truly apologise for the inconvenience caused.
Kind regards,
Clear Access
Clear Access's reply10 Jul 2024, 16:01
Official
Good day Deon,
Please note that our support team has responded on the ticket with regards to your connectivity issue.
The downtime was 30 minutes and has been restored.
With regards to your concern with the response time on your ticket, our support desk is open 24/7/365 and our standard turnaround time is 24hrs. You are always welcome to call the support desk on *** to follow up on your ticket.
We understand the importance of having an internet connection at all times and the frustrations caused when it goes down.
We truly apologise for the inconvenience caused.
Kind regards,
Clear Access
Please note that our support team has responded on the ticket with regards to your connectivity issue.
The downtime was 30 minutes and has been restored.
With regards to your concern with the response time on your ticket, our support desk is open 24/7/365 and our standard turnaround time is 24hrs. You are always welcome to call the support desk on *** to follow up on your ticket.
We understand the importance of having an internet connection at all times and the frustrations caused when it goes down.
We truly apologise for the inconvenience caused.
Kind regards,
Clear Access