1 reviews | Active since Jun 2009
Poor Service
I have never been so frustrated by an ISP provider, if the internet line is not offline totally it's buffering. Recently, in the evenings the speed drop to below 10Mbps while I'm subscribed for 25Mbps and it's start buffering.
When I call in Clear Access support advise that the router might be faulty, and the router belongs to Clear Access so I'm not sure whether they are suggesting I should fix it by myself as if it's my fault. I'm considering getting another ISP but my only concern is that the fibre infrastructure belongs to Clear Access hence I moved to them. I'm really frustrated, I have to log a ticket almost every time and it's draining.
My other router and mobile phone are on Vodacom and they are working well, so I can't say it's the network in the area.
Thank you for taking our call from our NOC department. We are aware of the issue that occurred over the weekend.The issue has been rectified, and you should not experience the slow speeds and buffering again.
Please reply to the email sent from the ticket #206052, should the issue occur again.
Kind regards,
Clear Access
Thank you for taking our call from our NOC department. We are aware of the issue that occurred over the weekend.The issue has been rectified, and you should not experience the slow speeds and buffering again.
Please reply to the email sent from the ticket #206052, should the issue occur again.
Kind regards,
Clear Access