NN
Nomonde N
1 reviews | Active since Nov 2022
23 Sept 2024, 19:59
Poor internet service
Every week without fail we experience outage issues at our complex. I am going to cancel my contract, I cant take this anymore.
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Clear Access's replyOfficial
30 Sept 2024, 09:44Dear Nomonde,
We sincerely apologize for the inconvenience and frustration caused by the outage on the 23rd of September. We understand your dissatisfaction and fully acknowledge the impact this disruption has had on your experience.
The outage was part of a nationwide issue that affected many businesses and estates, including yours. However, our teams worked relentlessly to resolve the issue within six hours of it being reported. While we regret the disruption, we want to reassure you that we are committed to providing the highest quality connection and service to all our customers.
We value your business and would hate to see you go. We will do everything we can to restore your confidence in our service moving forward. Please don’t hesitate to reach out if you'd like to discuss further.
Kind regards,
Clear Access
We sincerely apologize for the inconvenience and frustration caused by the outage on the 23rd of September. We understand your dissatisfaction and fully acknowledge the impact this disruption has had on your experience.
The outage was part of a nationwide issue that affected many businesses and estates, including yours. However, our teams worked relentlessly to resolve the issue within six hours of it being reported. While we regret the disruption, we want to reassure you that we are committed to providing the highest quality connection and service to all our customers.
We value your business and would hate to see you go. We will do everything we can to restore your confidence in our service moving forward. Please don’t hesitate to reach out if you'd like to discuss further.
Kind regards,
Clear Access
Clear Access's reply30 Sept 2024, 09:44
Official
Dear Nomonde,
We sincerely apologize for the inconvenience and frustration caused by the outage on the 23rd of September. We understand your dissatisfaction and fully acknowledge the impact this disruption has had on your experience.
The outage was part of a nationwide issue that affected many businesses and estates, including yours. However, our teams worked relentlessly to resolve the issue within six hours of it being reported. While we regret the disruption, we want to reassure you that we are committed to providing the highest quality connection and service to all our customers.
We value your business and would hate to see you go. We will do everything we can to restore your confidence in our service moving forward. Please don’t hesitate to reach out if you'd like to discuss further.
Kind regards,
Clear Access
We sincerely apologize for the inconvenience and frustration caused by the outage on the 23rd of September. We understand your dissatisfaction and fully acknowledge the impact this disruption has had on your experience.
The outage was part of a nationwide issue that affected many businesses and estates, including yours. However, our teams worked relentlessly to resolve the issue within six hours of it being reported. While we regret the disruption, we want to reassure you that we are committed to providing the highest quality connection and service to all our customers.
We value your business and would hate to see you go. We will do everything we can to restore your confidence in our service moving forward. Please don’t hesitate to reach out if you'd like to discuss further.
Kind regards,
Clear Access