NZ
Noxolo Z
1 reviews | Active since May 2016
19 Jul 2021, 21:42
Poor customer service
Poor customer service! I have been waiting for a refund since my bill was taken over by my landlord. I have been sent from one person to the next and promised a million times that my refund has been submitted for authorization but it’s been over three weeks now and still nothing! I follow up and they don’t respond to my emails
Their representative called Amore Schmidt is so unprofessional!
Helpful (0)
Replies (1)0
Replies (1)
Clear Access's replyOfficial
18 Jul 2022, 13:18Good day Noxolo Z,
Thank you for your feedback and apologies for the inconvenience caused. We see on our side that this has been resolved. Thank you for your patience and understanding. We hope to turn your 1-star review into a 5-star experience. If you have any more questions or concerns please feel free to contact the Clear Access Service Desk on *** and one of our agents will gladly assist you.
Kind Regards,
Clear Access
Thank you for your feedback and apologies for the inconvenience caused. We see on our side that this has been resolved. Thank you for your patience and understanding. We hope to turn your 1-star review into a 5-star experience. If you have any more questions or concerns please feel free to contact the Clear Access Service Desk on *** and one of our agents will gladly assist you.
Kind Regards,
Clear Access
Clear Access's reply18 Jul 2022, 13:18
Official
Good day Noxolo Z,
Thank you for your feedback and apologies for the inconvenience caused. We see on our side that this has been resolved. Thank you for your patience and understanding. We hope to turn your 1-star review into a 5-star experience. If you have any more questions or concerns please feel free to contact the Clear Access Service Desk on *** and one of our agents will gladly assist you.
Kind Regards,
Clear Access
Thank you for your feedback and apologies for the inconvenience caused. We see on our side that this has been resolved. Thank you for your patience and understanding. We hope to turn your 1-star review into a 5-star experience. If you have any more questions or concerns please feel free to contact the Clear Access Service Desk on *** and one of our agents will gladly assist you.
Kind Regards,
Clear Access