Poor connectivity and terrible customer engagement

Always an issue with connectivity in our residential estate. Every week the connectivity is always down for at least 24 hours which impacts our work from home and my children’s home schooling. There’s always a problem. We are paying 100% of the amount for 60% of the service. Engineers are always investigating but we are told when connectivity has already failed as clients we are never told ahead of time! Im so fed up because this is costing me my job and my children’s education!