Poor Connectivity

I am writing to express my extreme dissatisfaction with the ongoing issue of frequent internet disconnections on my fibre connection. For the past two weeks, my internet has been dropping every 10 to 15 minutes, causing significant disruption to my daily activities.

I contacted your support team and was informed that the problem might be due to my connection having two IP addresses assigned. While I appreciate the initial diagnosis, the issue has not been resolved despite me logging tickets and following up for further assistance. Unfortunately, I haven't received any response to my follow-up attempts.

These frequent disconnections are severely impacting my ability to work from home, stream content, and use other essential online services. The lack of communication and the prolonged downtime are unacceptable.

I kindly request your immediate attention to this urgent matter. Please investigate the cause of the double IP address issue and take the necessary steps to ensure a stable and reliable internet connection. I would appreciate a prompt update on the progress made towards resolving this problem.