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revon S
1 reviews | Active since Dec 2014
24 Mar 2023, 10:11
Pointless 24/7 support
Pointless after-hours support had an outage on 23/03/2023 from approximately 15:00, the organization sent an sms at 15:31 advising that there is an issue and another sms at 18:37 advising that they are awaiting an eta from their supplier on remediation, called the contact centre at 20:15 and was advised that in 90 minutes they would know what the issue was and resolution tome line as technicians are being dispatched, called the support centre again 21:30 and still no feedback.
in my opinion this is poor client support and as a tech company your support staff dint know are clueless about resolution timelines and unable to contact service providers
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Clear Access's replyOfficial
24 Mar 2023, 14:47Hi Revon
we apologize for the delay in communication, we were waiting for a response from our upstream provider and in these situations, we were at their mercy. Our management team is looking at ways of improving this situation and we thank you for your patience.
Kind Regards,
Clear Access
we apologize for the delay in communication, we were waiting for a response from our upstream provider and in these situations, we were at their mercy. Our management team is looking at ways of improving this situation and we thank you for your patience.
Kind Regards,
Clear Access
Best regards,
Clear Access's reply24 Mar 2023, 14:47
Official
Hi Revon
we apologize for the delay in communication, we were waiting for a response from our upstream provider and in these situations, we were at their mercy. Our management team is looking at ways of improving this situation and we thank you for your patience.
Kind Regards,
Clear Access
we apologize for the delay in communication, we were waiting for a response from our upstream provider and in these situations, we were at their mercy. Our management team is looking at ways of improving this situation and we thank you for your patience.
Kind Regards,
Clear Access
Best regards,