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Maud M

1 reviews | Active since Aug 2022

05 Aug 2022, 07:07

Perfect… if you’re looking for a line provider that has a problem every week .

Where to begin ?

I’ve been with them for a month and their installation process was perfect , swift and easy.

However , be warned that their fibre line is always down , I have not had a week where there wasn’t a problem. It’s either down for hours or down for a few minutes.

Had I made it to Friday it would have been the first week where their service worked well.

Another point they don’t have any customer service whatsoever , they aren’t on Twitter , Facebook or even have a Whatapp line you can text to report issues .

So , if you do have an issue you have to call and wait until they respond .

I used to be with Vumatel and never experienced this issue, maybe once in a blue moon.

So if you’re looking for a fibre provider that is going to affect your quality of work , be spotty and has terrible customer service . This is the perfect company .

As I’m writing this I’ve been given a warning from work due to their incompetence, I know have to purchase back up data in case it decides to not work again as it’s a weekly occurrence .

If you can , avoid it .

0
Replies (1)
Clear Access
Clear Access's reply16 Aug 2022, 09:46
Official
Hi Maud,

Thank you for your feedback, one of our representatives will be in contact with you shortly. Please note we do have a Facebook page and can be reached on these social channels as well:

https://www.facebook.com/ClearAccess
https://www.instagram.com/clear_access
https://www.linkedin.com/company/clear-access-internet-service-provider

Kind Regards,
Clear Access