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Andrew A

1 reviews | Active since Mar 2025

09 Mar 2025, 15:06

Patient, knowledgeable, experienced attentive end-user support from Clear Access

Just had a brilliant support experience with Tiaan from ClearAccess. We've been battling for weeks now with unstable internet, and weren't certain if it was our home wifi setup or Clear Access or MetroFibre. Tiaan very patiently walked me through every possibility and together we fixed 3 major issues that were all contributing to our useless home internet speeds. Now the internet is flying here. Tiaan is very knowledgeable, explain everything step by step and button click by button click, and spent a good long time with me getting it all sorted! I'm delighted

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Replies (1)
Clear Access
Clear Access's reply10 Mar 2025, 12:07
Official
Good day Andrew,
Thank you for the 5-star review and for sharing about your experience with one of our technicians. We are pleased to hear how Tiaan has assisted you to ensure you are happy with your connection.
We are always here to help and make sure our customers are satisfied with our service. We will pass on your thanks to Tiaan.
Kind regards,
Clear Access

Best regards,