Pathetic Service

Clear Access provides me with data which is supp**** by VODACOM. It been 3 weeks since I initially complained to Clear Access of intermittent data. For the past 2 weeks the Clear Access call centre response to all my calls is that the matter was escalated to Vodacom with no further feedback. I also spoke to a manager who agreed that the service from Vodacom is poor and he would look at an alternate solution. This discussion took place on 21 November 2022. I have not heard from the manager since.

I eventually got hold of Vodacom myself on the 24 November 2022 via their customer care number and the matter is being address (esacalated) albeit, lethagically.

I have NOT received a courtesy call from Clear Access advising on the status of their escalation to Vodacom nor from the manager that suggested an alternative solution be sought. He would certainly get his salary every month and possibly a huge bonus while I don't have proper for the past 3 weeks (going into the 4th week) BUT must pay my monthly bill.